Troubleshoot onboarding issues related to Security Management for Microsoft Defender for Endpoint (2023)

FAQs

How to get troubleshooting mode for Microsoft Defender for Endpoint? ›

Enable the troubleshooting mode

Go to the Microsoft 365 Defender portal (https://security.microsoft.com), and sign in. Navigate to the device page/machine page for the device you would like to turn on troubleshooting mode. Select Turn on troubleshooting mode.

Defender for Endpoint endpoint detection and response capabilities provide advanced attack detections that are near real-time and actionable. Security analysts can prioritize alerts effectively, gain visibility into the full scope of a breach, and take response actions to remediate threats.

Choose Settings > Enable device monitoring. While it usually takes about 60 seconds for device onboarding to be enabled, please allow up to 30 minutes before engaging with Microsoft support. Open the Compliance Center settings page and choose Turn on Windows device monitoring.

Key Differences to Note

One key difference between the two is that Office 365 does not include any endpoint security features, whereas Microsoft Defender for Endpoint is specifically designed to help protect your business against endpoint threats.

If you see the shield your Windows Defender is running and active. Step 1: select “Update and Security” Step 2: Select “Windows Security” Page 3 Step 3: Look for “Virus & thread protection” If “Virus & threat protection” is not enabled, please do so if you wish.

How do I know if Microsoft Defender Offline Scan is running? ›

Onboarded: The endpoint is onboarded to Microsoft Defender for Endpoint. Can be onboarded: The endpoint was discovered in the network and the Operating System was identified as one that is supported by Microsoft Defender for Endpoint, but it is not currently onboarded. We highly recommend onboarding these devices.

Enroll Windows 10, version 1607 and later device

Use Intune Company Portal to enroll devices running on Windows 10, version 1607 and later, and Windows 11. Open Company Portal and sign in with your work or school account. On the Set up your device screen, select Next. On the Connect to work screen, select Connect.

Open the classic Control Panel (not Settings). Click on Windows Defender Firewall. Click on Restore defaults. Click on Restore defaults a second time.

You can onboard and secure up to five client devices per user license. If you have servers, you'll need the Microsoft Defender for Business servers add-on.

Microsoft Defender Antivirus is available in the following editions/versions of Windows Server: Windows Server 2022. Windows Server 2019. Windows Server, version 1803 or later.

How do I turn off defender onboard? ›

Windows 10 or 11

Go to the Microsoft 365 Defender portal (https://security.microsoft.com) and sign in. In the navigation pane, choose Settings, and then choose Endpoints. Under Device management, choose Offboarding.

"Onboarding" refers to the processes in which new hires are integrated into the organization. It includes activities that allow new employees to complete an initial new-hire orientation process, as well as learn about the organization and its structure, culture, vision, mission and values.

Microsoft Defender Antivirus collects underlying system data used by threat analytics and Microsoft Secure Score for Devices. This provides your organization's security team with more meaningful information, such as recommendations and opportunities to improve your organization's security posture.

Attack Surface Reduction

Attack surfaces include places where your organization is vulnerable to attacks and cyber threats. Defender for Endpoint can reduce attack surfaces on endpoints. These capabilities also include web and network protection, which regulate access to malicious domains, URLs, and IP addresses.

Information collected includes file data (such as file names, sizes, and hashes), process data (running processes, hashes), registry data, network connection data (host IPs and ports), and device details (such as device identifiers, names, and the operating system version).

Click on Windows Defender Firewall. From the left pane Allow an app or feature through Windows Defender Firewall. In the allowed apps window, scroll through all the apps. Locate the app you want to review and see if the app is checked.

It is possible to disable Defender, but you should not do it under ANY circumstances, as Defender only blocks Potentially Malicious Activity, so never do this unless you are ABSOLUTELY sure about the source of the program. To do this, open the Start Menu, type in Defender and hit Enter.

Like other anti-malware applications, Windows Defender automatically runs in the background, scanning files when they are accessed and before user open them. When a malware is detected, Windows Defender inform you. It won't ask you what you want to do with the malicious software it finds.

What are the disadvantages of Windows Defender? ›

Enabling of Windows Defender is not necessary as your computer is protected by Windows Defender.

Because Windows Defender Firewall is a host-based firewall that is included with the operating system, there's no other hardware or software required. Windows Defender Firewall is also designed to complement existing non-Microsoft network security solutions through a documented application programming interface (API).

As part of the Windows Security suite, it will search for any files or programs on your computer that can cause harm to it. Defender looks for software threats like viruses and other malware across email, apps, the cloud, and the web.

Microsoft Defender Antivirus regularly scans your device to help keep it safe. We try to do this while you're not using your device so it doesn't interfere with your work. You can also schedule Microsoft Defender Antivirus to scan at a time and frequency that you choose.

Click Show hidden icons at the bottom right‑hand side of your taskbar, and then click the Windows Defender icon. On the Windows Defender Security Center home screen, click Virus & threat protection. On the Virus & threat protection screen, click Quick Scan, which takes 45–60 minutes.

What does onboarded to Defender for endpoint mean? ›

Defender for Endpoint endpoint detection and response capabilities provide advanced attack detections that are near real-time and actionable. Security analysts can prioritize alerts effectively, gain visibility into the full scope of a breach, and take response actions to remediate threats.

Sign in to the Microsoft Endpoint Manager admin center. Select Endpoint security > Microsoft Defender for Endpoint, and set Allow Microsoft Defender for Endpoint to enforce Endpoint Security Configurations to On.

Find your Microsoft Defender for Endpoint settings in Intune

Go to the Azure portal (https://portal.azure.com) and sign in. Under Azure Services, choose Intune. In the navigation pane on the left, choose Device configuration, and then, under Manage, choose Profiles. Select an existing profile, or create a new one.

Select Start > Settings > Update & Security > Troubleshoot, or select the Find troubleshooters shortcut at the end of this topic. Select the type of troubleshooting you want to do, then select Run the troubleshooter. Allow the troubleshooter to run and then answer any questions on the screen.

The Advanced Boot Options screen lets you start Windows in advanced troubleshooting modes. You can access the menu by turning on your computer and pressing the F8 key before Windows starts.

Safe mode starts Windows with a minimal set of drivers and services to help troubleshoot issues.

What does Windows troubleshoot do? ›

Critical troubleshooting will automatically fix things like corrupt settings that keep critical services from running, make adjustments to work with your hardware, or make other specific changes required for Windows to operate with the hardware, apps, and settings you've selected. These are changes you won't notice.

Now you can access the Troubleshooting applet with a key combo. Press Ctrl + Alt + T to open that applet and access its troubleshooters. That hotkey depends on the desktop shortcut you set it for.

Because Windows Defender Firewall is a host-based firewall that is included with the operating system, there's no other hardware or software required. Windows Defender Firewall is also designed to complement existing non-Microsoft network security solutions through a documented application programming interface (API).

To turn on Microsoft Defender Antivirus in Windows Security, go to Start > Settings > Update & Security > Windows Security > Virus & threat protection. Then, select Manage settings (or Virus & threat protection settings in early versions of Windows 10} and switch Real-time protection to On.

You can perform various functions in Microsoft Defender Antivirus using the dedicated command-line tool mpcmdrun.exe. This utility is useful when you want to automate Microsoft Defender Antivirus tasks. You can find the utility in %ProgramFiles%\Windows Defender\MpCmdRun.exe . Run it from a command prompt.

Endpoint security is a set of practices and technologies that protect end-user devices such as desktops, laptops, and mobile phones from malicious, unwanted software. Employees and team members connect to corporate networks and access resources by using these devices.